At ZonParts, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please review our refund and returns policy below.

1. Return Eligibility

You may return items purchased from ZonParts within 30 days of the delivery date for a full refund or exchange, provided the following conditions are met:

• The item must be in its original condition, unused, and in the original packaging.
• All accessories, manuals, and documentation must be included.
• The return request must be initiated within 30 days of receipt.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Items that have been used or installed
• Customized or special-order products
• Clearance or sale items

3. Return Process

To initiate a return, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team via email or phone to request a return authorization. Provide your order number and a brief explanation of the reason for the return.

2. Receive Return Instructions: Our team will provide you with return instructions and a return authorization number (RAN) if your request is approved.

3. Package the Item: Securely package the item in its original packaging, including all accessories and documentation. Clearly write the return authorization number on the package.

4. Ship the Item: Send the return package to the address provided by our customer support team. You are responsible for the shipping costs associated with returning the item, unless the return is due to our error (e.g., defective or incorrect item).

4. Refund Processing

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account after processing.

5. Exchanges

If you would like to exchange an item for a different product, please initiate a return as outlined above and place a new order for the desired item. The original item must meet the return eligibility criteria to be processed for a refund.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery. We will guide you through the process of returning the item and will provide a replacement or refund at no additional cost.

7. Contact Information

For any questions regarding our refund and returns policy, please contact our customer support team:

• Email:[email protected]
• Phone: +8615395849893
• Business Hours: Monday – Friday: 7:00 AM – 8:00 PM | Saturday: 7:00 AM – 4:00 PM | Sunday: Closed