Frequently asked questions
Welcome to the ZonParts FAQ page! Here are answers to some of the most frequently asked questions. If you have any additional inquiries, please feel free to contact our customer support team.
We specialize in a wide range of construction vehicle parts, including engine components, transmission system parts, hydraulic system components, and electronic parts.
You can browse our product catalog, add the desired items to your cart, and proceed to the checkout page. Fill in your shipping and payment information to complete your order.
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for larger orders.
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor your shipment’s progress on the carrier’s website.
We offer a flexible return policy. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a refund or exchange, provided the item is in its original condition.
Yes, we ship internationally to select countries. Shipping costs and delivery times may vary based on the destination. Please check our shipping policy for more information.
If your product arrives damaged or is found to be defective, please contact our customer support team within 48 hours of delivery. We will guide you through the warranty claim process and assist you with a resolution.
You can reach our customer support team via phone or email:
Yes, we offer bulk purchasing options for businesses. Please contact us for more information about pricing and availability for bulk orders.
Orders are typically processed within 1-2 business days. Delivery times vary based on the selected shipping method.
You can cancel or change your order within 24 hours of placement. Please contact customer support as soon as possible.
We provide a limited warranty for all products purchased through our website, covering defects in materials and workmanship. Specific warranty duration details can be found in the product documentation.
If you believe your product is defective and qualifies for warranty service, please contact our customer support team, providing your order number and a detailed description of the issue.
We occasionally offer shipping discounts or free shipping promotions. Please check our website or subscribe to our newsletter for the latest updates.
Yes, product manuals and documentation can be found on each product page for download.
Yes, all our products meet relevant industry standards and undergo strict quality testing.
Currently, we do not provide installation services, but we can offer guidance on how to install the products.
We currently sell products online only and do not have physical samples available for viewing.
If you cannot find the desired product, please contact our customer support team, and we will do our best to help you locate the appropriate item.
Our customer service hours are: Monday – Friday: 7:00 AM – 8:00 PM; Saturday: 7:00 AM – 4:00 PM; Sunday: Closed.