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Frequently asked questions​

HomeFAQ

Welcome to the ZonParts FAQ page! Here are answers to some of the most frequently asked questions. If you have any additional inquiries, please feel free to contact our customer support team.

1. What types of products do you offer?

We specialize in a wide range of construction vehicle parts, including engine components, transmission system parts, hydraulic system components, and electronic parts.

2. How do I place an order?

You can browse our product catalog, add the desired items to your cart, and proceed to the checkout page. Fill in your shipping and payment information to complete your order.

3. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for larger orders.

4. How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor your shipment’s progress on the carrier’s website.

5. What is your return policy?

We offer a flexible return policy. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a refund or exchange, provided the item is in its original condition.

6. Do you offer international shipping?

Yes, we ship internationally to select countries. Shipping costs and delivery times may vary based on the destination. Please check our shipping policy for more information.

7. What should I do if my product is damaged or defective?

If your product arrives damaged or is found to be defective, please contact our customer support team within 48 hours of delivery. We will guide you through the warranty claim process and assist you with a resolution.

8. How do I contact customer support?

You can reach our customer support team via phone or email:

  • Phone:+8615395849893
  • Email: [email protected]
  • Business Hours: Monday – Friday: 7:00 AM – 8:00 PM | Saturday: 7:00 AM – 4:00 PM | Sunday: Closed

9. Do you offer bulk purchasing options?

Yes, we offer bulk purchasing options for businesses. Please contact us for more information about pricing and availability for bulk orders.

10. What is your shipping time?

Orders are typically processed within 1-2 business days. Delivery times vary based on the selected shipping method.

11. Can I change or cancel my order?

You can cancel or change your order within 24 hours of placement. Please contact customer support as soon as possible.

12. What is your warranty policy?

We provide a limited warranty for all products purchased through our website, covering defects in materials and workmanship. Specific warranty duration details can be found in the product documentation.

13. How do I request warranty service?

If you believe your product is defective and qualifies for warranty service, please contact our customer support team, providing your order number and a detailed description of the issue.

14. Are there any shipping discounts or free shipping promotions?

We occasionally offer shipping discounts or free shipping promotions. Please check our website or subscribe to our newsletter for the latest updates.

15. Can I find product manuals on your website?

Yes, product manuals and documentation can be found on each product page for download.

16. Are your products compliant with industry standards?

Yes, all our products meet relevant industry standards and undergo strict quality testing.

17. Do you offer installation services?

Currently, we do not provide installation services, but we can offer guidance on how to install the products.

18. Can I view samples in your store?

We currently sell products online only and do not have physical samples available for viewing.

19. What should I do if I can’t find the product I need on your website?

If you cannot find the desired product, please contact our customer support team, and we will do our best to help you locate the appropriate item.

20. What are your customer service hours?

Our customer service hours are: Monday – Friday: 7:00 AM – 8:00 PM; Saturday: 7:00 AM – 4:00 PM; Sunday: Closed.